We focus on the human journey to empower customer-focused and digitally ambitious organisations to transform themselves with relevance, empathy, and ultimately organisational success.
We believe that digital transformations overwhelmingly are a human experience. We focus our entire implementation methodology on this critical ingredient to success.
Digital solutions must fundamentally be driven by the desired end user experience to ensure adoption and long-term sustainability.
The Human Change Journey recognises the emotions, fears, and excitement your team will face when implementing digital solutions.
Intelligently designed solutions must provide your team with benefits beyond simply offering your new technologies and systems.
Digital Enablement has become a process of consuming the services needed and connecting these in a meaningful way rather than building applications and incurring technology debt.
We consult in and deliver a variety of digital solutions across many sectors using the Salesforce digital platform, including the following:
The world's leading payment platform with scale, breadth of functions, as well as complete compliance to provide security and customer confidence.
We have connected the Salesforce digital platform with the NDIA PRODA digital systems to offer unparalleled data accuracy, and a single source of truth.
We believe that software implementations fail largely due to the neglect of human considerations as well as poor design thinking patterns rather than the technology itself.
Read More Knowledge Articles
If there’s any Australian organisation that’s synonymous with meeting the needs of those with a disability, it’s Kurrajong. Building on a 60-year legacy of social justice, Kurrajong supports, empowers and advocates for disabled Australians and their families. Vital to these efforts are the close relationships Kurrajong employees build with both the individual and the community.
Kids Under Cover responds to young people at risk of becoming homeless due to severe overcrowding within the family home, mental health issues, and the housing affordability crisis with an early-intervention approach to preventing youth homelessness by combining housing & scholarships for young people at-risk.
The benefits of technology are wide-ranging from automation, analytics, and process execution. Digital transformation aim to achieve efficiencies and reductions in manual work. To us, however, the single most important outcomes of any digital strategy are improving your stakeholder's engagement with you as well as giving you time back to focus on this engagement.
We regularly publish a series of articles, ideas, and share our experiences to share knowledge and foster growth.
It works out, the benefits of technology are not technical at all. They are overwhelmingly human. Your technology selection, implementation, and adoption process should be driven by how well the above human factors can be achieved. This means, in many ways, that the coolest technology or the most powerful technology for any given function is not always the right choice.
To us, your organisational data model is your software floor plan and the relationships, reporting requirements, performance, and relevance the inputs into this model. This article discusses the validity of focusing on your organisational data in preference of system processes initially and why this will underpin your digital solutions well into the future.
This story comes in the form of an interview we conducted with one of our lead consultants and his approach to building a generic and configurable file import utility within the Salesforce platform. Alex opted for an approach in which he used Salesforce Flows rather than APEX to give our clients maximum flexibility of change as well as reduce the initial implementation costs.
We invite you to connect with us for a free consultation around your potential digital transformation. This could involve s discussion, demonstration, or existing system review.
We welcome your connection and will respond the same day you via your channel of choice.
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