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Maica

Scheduling, rostering and billing as one.

Maica is our own application for NDIS and aged care providers, built on the Salesforce platform and developed alongside the organisations that use it.

Built in the roster meeting, not the boardroom.

Most care software is designed by people who have never had to fill a Saturday shift at short notice. Maica was shaped by the providers running it every day.

Shift to claim, unbroken

Scheduling, delivery, billing and claiming are one chain rather than four systems. Break it anywhere and the money stops, so it does not break anywhere.

Budgets you can watch

Plan funds tracked against delivery as it happens, so an overspend is a conversation in week three rather than a write off discovered at the end of a plan.

Inside Salesforce, not beside it

A native application on a platform you own outright. Your reporting, your integrations and your data, extended rather than locked into a closed product.

All inclusive

All in one care.

  • Connecting scheduling, rostering and billing for healthcare providers, including NDIS and aged care.
  • Manage home care, residential care, direct care and disability services, all on the Salesforce enterprise platform, so you can extend it to meet your own needs.
  • A complete and fully integrated digital solution across the whole participant lifecycle.
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SchedulingParticipantResourceStart and end RosteringResourceLocationServices BillingBudget statusFunding type$612.40
Scheduling and rostering

Always be on time.

  • A range of views into your service delivery team, so everyone understands their schedule, their shifts and the services coming up.
  • Appointment focused, participant oriented and care worker oriented views, as well as residential care and roster views.
  • Native to Maica and available on any device at any time, including phones and tablets in the field.
Roster, week 14 10 Jul to 14 Jul MonTueWedThuFri 8:0010:0012:0014:00 Desktop Tablet Phone
Billing and claiming

Get paid with ease.

  • Maica takes the complexity out of invoicing, claiming and reporting by turning them into a set of automated features.
  • A range of funding structures can be claimed automatically, including NDIS through integrated APIs, Support at Home, and CHSP.
  • A reliable, automated and structured process for everything to do with invoicing and billing.
Invoice Participant Funding structure Amount$612.40 Claimed to NDIA Service agreement budget
Interactive profiles

Single client profile.

  • Consolidate every piece of client information into one profile that people can actually navigate.
  • Reach everything from the participant profile itself, including engagements, communications, budgets and service agreements.
  • Client records available from any device, anywhere, which matters when the work happens away from a desk.
Participant profile NamePhoneEmailContact owner Details Engagement Budget Client care Address, emergency contact and preferencesPlan dates and funding structure Calls, emails and visits, newest firstEvery note against one record Budget remaining$15,600 Care plan, goals and review datesService bookings and agreements
Maica Apps

The Maica application portal.

Maica Apps is where Maica customers sign in to the applications that sit alongside the core platform. [Description to confirm with the Vertic team before publishing.]

Go to Maica Apps

Existing customers only. If you are not yet using Maica, talk to us first.

[App or module name]
[App or module name]
[App or module name]

See Maica for yourself.

The quickest way to judge it is to watch a shift get scheduled, rostered, delivered and claimed in one sitting. That takes about half an hour.

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